Technical Account Manager French Speaker

Perception Point is all about service. Every user counts and every need is addressed to its fullest, putting our customers at the center of our attention. Join us on our journey to make every client secured, and happy.

About the position

As a Sales Engineer at Perception Point, you will ensure our prospects get the best experience – starting from the very early stages of the sales cycle through conducting a successful POC and ending in the post-sale - to achieve customer satisfaction, customer retention, and product enhancement.

The primary responsibility would be to drive and manage the technological evaluation stage of prospects. Any task would be done in tandem with the sales team as a technical adviser and product expert.

The ideal candidate must be able to articulate technology and product positioning to both business and technically-oriented prospects throughout the sales cycle.

You will:

● Work very closely with our sales team, manage and coordinate any technical requirements in the Sales process.

● Use as a focal point for any tech/cyber related matters for our prospects and customers.

● Train and coach customers to a successful onboarding process and ongoing usage

● Partner with sales on accounts planning and new opportunities

● Perform business and technical needs discovery, technical demonstrations of the solution in face-to-face meetings and web sessions.

● Lead cross organizational processes, programming and documentation projects as required

● Analyze and investigate incidents detected by our system for global prospects

● Identify attack trends or case studies for use in external communications

● managing POCs and bring them to conversion

What skills do you have?

● 3+ years of experience as a Sales Engineer

● 5+ technical/hands-on experience with security products

● Experience with Windows and Linux environments

● Experience with mission-critical production monitoring systems

● Ability to troubleshoot difficult problems

● Ability to work in a highly collaborative environment

● Ability to learn new skills and areas

● Hands-on experience configuring and troubleshooting endpoints (Windows/Mac)

● Hands-on experience with Windows management tools (e.g. Intune/SCCM, AD, MSI)

● Hands-on experience configuring and troubleshooting browsers (Chrome/Edge)

● Strategic approach to technical selling with a professional understanding of customer expectations

● Customer oriented – A must

Advantage:

● Native English speaker

● French Speaker

● Knowledge in cybersecurity

● Scripting skills