Technical Account Manager

Role: Technical Account Manager

Location: Europe (fully remote)

Job Type: Permanent

Salary up to €80,000 - €100,000 + bonus and stocks

My client have developed a full-stack observability platform transforming how businesses process and understand their data. They are looking for a Technical Account Manager to work with on of their biggest clients advising and consulting them with their monitoring, security & observability journey.

In this role, you'll be pivotal in providing very high technical expertise while also focusing on customer satisfaction, renewal and expansion.

Key Responsibilities

• Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
• Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
• Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
• Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
• Establishing relationships and engaging with technical counterparts to drive product adoption
• Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
• Advocate internally for customer needs and influence a product development roadmap
• Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities
  
  

• Strong knowledge and experience with Cloud DevOps specifically AWS or equivalent
• Knowledge and experience with Observability tools such as: Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, Prometheus
• Strong experience with Kubernetes and Docker container
• Experienced with infrastructure at code (Terraform/Ansible)
• Coding experience with Java, Go, Python
• Experience in a customer facing position
• Excellent customer facing and communication skills in English
• Strong presentation skills with the ability to establish credibility with executives