Product Designer

We are a high-growth SaaS company selling IT Service Management, a space that is being propelled into high growth as businesses worldwide accelerate their digital transformation and start to adopt new workstyles for their employees. SysAid is recognized in the Gartner Magic Quadrant for ITSM and is the mid-tier industry leader in Gartner Peer Insights. AWS awarded us their Rising ISV Star Award for 2022.

SysAid has over 4,000 customers in 140 countries. We are deployed in 42 different languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end users.

SysAid’s mission is to liberate employees by unlocking the full potential of AI.

Our vision is a workplace where users can get the best possible experience when they need assistance, information, or services. countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.

We are looking for an experienced Product Designer (UX/UI) to take a significant role as part of the product R&D group, in bringing the company product vision to life.

Responsibilities:

• Be part of our UX/UI team in ideation & conceptualization, detailed design, and execution.
• Define the right UX solutions for the user and introduce creativity while considering UI standards and guidelines.
• Create UI designs based on existing style guides and our product’s design system, and extend and define new style guides.
• Collaborate with cross-functional stakeholders.
• Research how leading companies solved challenges that apply to us as well.
• Perform usability discovery sessions for existing design and new design ideas.

Qualifications

• 3+ years of experience as a Product Designer working on B2B/SaaS products with Product Managers and R&D.
• Understanding of UI/UX best practices.
• Proficiency in design tools (e.g. Figma)
• Strong typography skills and attention to detail.
• Strong verbal & written communication in English via collaboration tools, micro-copy, and documentation.
• Bachelor's degree, certifications, or formal training in visual communication or graphic design.