Customer Support Specialist

FINBOT, a subsidiary of Guideline Group (traded on the Tel- Aviv stock exchange) is a smart accounting system for improving and simplifying the work processes, in the offices of accountants and tax consultants.

FINBOT is a web application with a friendly client-office interface, which includes receipt of invoices and documents by email, by photo in the application, including WhatsApp, and turning them into automatic log commands.

We are looking for a dedicated and empathetic Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing excellent service and resolving their inquiries and issues.

In this position, you will:

• Be the main point of contact for customers, addressing their inquiries, concerns, and technical issues.
• Provide exceptional customer service and ensure a positive customer experience.
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer issues by troubleshooting, diagnosing, and providing appropriate solutions.
• Escalate complex or unresolved issues to the appropriate departments while maintaining ownership of the case.
• Document and track customer interactions, issues, and resolutions in our CRM system.
  
  

• Previous experience in customer support or a related field is preferred.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Empathy and patience when dealing with customers, even in challenging situations.
• Proficiency in using customer support tools and CRM systems.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A positive attitude and a passion for delivering exceptional customer service.
  
  

• Knowledge and understanding of accounting