Technical Support Tier 3 JB-3485

We are a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key player in the industry and we're searching for a Technical Support Engineer Tier 3 to join us. As part of the role, you will be a member of the Operations group, Working closely with both R&D teams and customer success teams.

It is a customer-facing position with a high level of technical knowledge and expertise. You will take part in the technical discussion and the deployment process, implementing a cutting-edge product that is built using various HW, tools and solutions.

Responsibilities:

• Deployment, configuration, and maintenance of the company's product at multiple locations worldwide
• Reviewing and constantly improving the company infrastructure and deployment implementations of various technological solutions
• Implementing various IT and Security solutions both during and post-deployment phases.
• Ensure that all the customer aspects and requirements that were designed and approved are implemented.
• Working alongside multi-disciplinary teams such as Technical Support, Sales, IT, Customer Success and more
• Ability to travel abroad 20%

Requirements:

• At least 2 years of experience as a Technical Support Engineer Tier 3 - a must.
• Proven experience in networking and various protocols - a must.
• Experience working with Linux OS - a must.
• Experience with implementing security solutions and HW such as F5, VPNs, FireWalls, etc. - a must.
• High level of English - a must.
• Experience working with Automation tools such as Ansible, python, bash scripting, etc. - an advantage.