Customer Support Specialist

We Are - https://youtu.be/qnGZPcqK_H4

Humanz is a leading startup in the creator economy space. We are changing how brands and influencers worldwide work together. Your fast-growing team manages all the Israeli clients.

About the opportunity:

We are looking for a Customer Support Specialist to assist our customers and employees with technical problems when facing our products and services.

Customer Support Specialist responsibilities include resolving queries, recommending solutions and guiding product users through features and functionalities.

Ultimately, you will help establish our reputation as a company that offers excellent customer support.

What you’ll be doing:

• Taking full ownership of all Customer Support assignments and responsibilities
• Provide independent and high-quality professional responses to our customers via our ticketing system and email
• Identifying needs and pains and helping customers use specific features
• Analyzing and reporting problems
• Update our internal knowledge base with information about technical issues and useful discussions with customers
• Gather feedback and share it with the development and product team to deliver better quality products and services
• Full position:
• Sunday to Thursday from the office located in Tel Aviv near Savidor train station
  

• Service-oriented personality with a can-do attitude
• Fluent Hebrew and English – must be comfortable writing in English
• Detail-oriented and capable of handling multiple responsibilities
• Collaborative and responsible personality
• Strong problem solving / troubleshooting skills
• Tech savvy, ability to manage and prioritize multiple investigations
  
  

• Experience with Google Workspace stack - Gmail, Calendar, Docs, etc.
• Experience with ticketing system, Slack, or other ChatOps solutions
• Prior IT experience
• Data & Analytical knowledge is a plus (SQL - big plus)