Customer Service Representative (m/f/d) Israel

INGUN is a home for solution-oriented employees who understand customers’ needs and inspire our international clients.

INGUN produces an unsurpassed range of test solutions for electronics at the headquarters in Constance, Southwest Germany and successfully markets them all over the world. As a solution-oriented partner for companies in future-oriented technical industries worldwide, our innovative ideas inspire our customers with the greatest passion every single day.

We are looking for a capable, motivated team player to fill the role of the Customer Service Representative located in Israel. Currently we are filling the position as a part-time position (20h/week).

Your tasks

• Communication with national and international customers in Hebrew and English if necessary (written and by phone)
• Provide customer service for the product portfolio (test probes and test fixture parts)
• Advise customers regarding alternative product solutions
• Creation of quotations
• Processing of customer orders from end to end
• Coordination of special deliveries at the customers’ requests
• Complaint processing
• Maintaining customer portals

Your skills

• Experience in customer service is beneficial
• Native Hebrew speaker with a good command of written and spoken business English
• Excellent interpersonal skills with a customer-oriented approach
• Ability to multitask and navigate multiple computer systems
• Self-motivation and problem solving skill
• Detail-orientated team player
• Experienced with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Experience in SAP B1 and Sales Force is beneficial
• Experience in the electronics industry and the ATE sector is beneficial

What we offer

• A challenging position that is rich in variety
• Job security in a growing family company
• Targeted induction
• Flexible working times within a mobile working model
• International cooperation
• Modern IT equipment (i.e., mobile phone, Microsoft Surface)