Online Monitoring Team Leader

A universe of opportunities. Open to you. 

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!  

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.  

We’re looking for a self-learner and proactive thinker a strong leader who works well under pressure with a hands-on spirit and a can-do approach!

What will you be doing?

Managerial

• Lead and manage a team of FinCrime analysts / Risk Data Analysts
• Coach, train, motivate, and drive the performance of the team
• Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs
• Manage team’s practice, provide ongoing feedback, foster teamwork and, collaboration, and meet team and company-related goals
• Support the team to achieve its operational objectives, manage workloads and analysts’ professional development
• Set individual and team KPIs, ensure adherence, and manage team’s expectations and performance
  
  

Professional

• Manage professional aspects of Risk data analysis and risk solutions/controls development and be a point for escalations
• Supervise, support and monitor Risk research and deliverables
• Ensure performance based on established goals, benchmarks and milestones
• Drive innovation and enhancement initiatives to support scale, efficiency and automation
• Ensure consistency in practices, policies, and procedures
• Identify and address gaps and opportunities in individual and team performance
  
  

Interpersonal

• Work closely with other teams and departments to support the development of risk-related tools, processes and products to improve risk mechanisms and CX
• Work closely and communicate with large enterprise clients and external 3rd parties
  
  

Is this you? 

The Payoneers are: 

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient 

Have you done this kind of stuff?

• Bachelor’s degree - a must
• Has at least 3 years of proven track record in successful managerial experience - a must
• Has at least 2 years of relevant professional work experience in online risk/compliance management, fraud prevention, or compliance/risk with a global payment/remittance/e-commerce platform, chargebacks, and disputes - a must
• Has excellent communication skills and English (both written and spoken) - a must
• A positive, energetic, bold, and communicative people-person - a must
• Has proven, strong cross-team collaboration and interpersonal skills
• A well- organized, energetic individual with a can-do approach
• A problem solver, who is experienced working under pressure
• Has a flexible attitude and emotional agility
• Able to cope with changing requirements and levels of uncertainty in a fast-paced environment
• An independent and opinionated thinker, who take initiative and can see processes through
  
  

Who we are: 

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.