Customer Service and Sales Representative

Plannie, a leading SaaS platform, transforms appointment scheduling and business calendar management. Our innovative system enhances customer satisfaction and operational efficiency for businesses.

Job Description

We are seeking a proactive Customer Service and Sales Representative. You'll provide top-notch support, address client inquiries, and drive sales by optimizing sign-ups, ensuring client satisfaction, and contributing to our growth.

Responsibilities

• Customer Support: Respond to inquiries via chat promptly and professionally. Resolve issues efficiently.
• Sales: Meet and exceed sales targets by promoting Plannie's solutions.
• Product Knowledge: Understand Plannie's product deeply and stay updated on industry trends.
• Feedback and Improvement: Collect customer feedback and share it with stakeholders. Suggest improvements to enhance customer
• experience.

Requirements

• Communication Skills: Excellent verbal and written skills in Hebrew and English is a must.
• Customer-Centric: Strong commitment to exceptional service with empathy and professionalism.
• Organizational Skills: Excellent time management and ability to multitask in a fast-paced environment.
• Team Player: Collaborative with a positive attitude.