Support Engineer

Description

Join LiveU Customer Success group and become part of professional, unique, and global team!

In this position you will get to know all LiveU’s products and services, provide daily service and technical support for LiveU’s customers, communicate daily with the global support teams in LiveU and much more!

About LiveU:

Join the leader in live IP-video solutions for the world's top broadcasters, sports, public safety and other organizations. With over 5,000 customers in over 150 countries, LiveU is the brand name used to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games.

Key Responsibilities:

• Provide exceptional customer service experience via phone, email, and online chat.
• Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
• Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
• Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)
  
  

• Availability to work in shifts (Morning- mostly, late evening, and night) and up to 2 monthly weekend shifts (remote)
• Two years of proven customer support experience
• Technical Education or background
• Excellent communication skills and service orientation
• Ability to multi-task, prioritize and manage time effectively
• Ability to clearly and efficiently document technical information
• Detail-oriented and Team Player
• Native/ high proficient English