Observability Engineer

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

As an Observability Engineer at Next, you will be responsible for shaping the observability domain at Next Insurance. This will be done by defining an observability strategy and best practices to ensure service resiliency, performance, and cost optimization.

As part of the role, you’ll be responsible for defining the following aspects:

• Performance & Anomaly Detection
• Data/Metrics Collection
• Alerting
• Analysis
• Automation
• Dashboards and Visualization

Using various technologies, tools, and cloud services, your primary role will be to empower our teams to understand and address the Observability challenges our products may face. You will be instrumental in promoting a deep understanding of these issues within the engineering teams. Your responsibility will extend to planning, defining, educating, driving, and leading projects and processes to significantly enhance our products. However, the primary focus of your role will be to foster these capabilities within our engineering teams, enabling them to take our products to the next level independently.

You will be a catalyst for growth, helping our teams to evolve and expand their skills, ultimately driving a culture of performance excellence throughout our organization.

If you are a great engineer who gravitates towards observability and performance improvement and wants to impact the organization significantly, this is your chance!

Requirements:

• At least 5 years of experience as a SW developer in a modern engineering organization, working in a cloud environment and delivering multiple times a day to production
• Solid experience with observability tools (e.g., Open Telemetry, Prometheus, Grafana). Passion to make an impact in those areas.
• B.Sc. in Computer Science or equivalent
• Proven ability to introduce new technologies/tools/processes in an engineering organization and to follow their adoption to full success.
• Must possess strong management and ownership capabilities and can work independently.
• Must be a people person, accessible, and quickly adapt to new technologies
• Excellent presentation skills
• Strong troubleshooting skills with a proven track record.
• Good understanding of how large-scale distributed software systems are built, deployed, architectured, etc.
• Proven ability to independently define the scope, design, and plan high-quality, large-sized projects.
• A significant programming language: Java/Kotlin/Scala/Go/Python
• Good familiarity with network protocols and tools and experience with troubleshooting network issues - an advantage
• IaaC familiarity, e.g., Terraform, CloudFormation, CDK - an advantage
• Containers/Kubernetes - an advantage