Director of Onboarding Operations

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

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As a Director of Onboarding Operations you will be responsible for:

• Ensure high levels of service are provided to both customers and internal stakeholders, maintaining and improving satisfaction and compliance standards.
• Develop, improve, and oversee compliance processes to ensure efficiency, accuracy, and adherence to regulatory requirements and operational needs.
• Monitor and enhance the overall quality of work within the onboarding group, ensuring consistency and compliance with internal standards and industry best practices.
• Act as the focal point for compliance Operations, Compliance and Business related escalations, addressing and resolving issues promptly and effectively.
• Represent the unit in relevant internal and external forums, advocating for the unit’s needs and contributing to broader organizational discussions.
• Manage the unit’s efficiency and ensure that goals and targets are met, aligning operations with strategic business objectives.

Requirements:

• Bachelor’s degree in Business, Law, Finance, or a related field.
• At least 8 years experience in Compliance/Compliance Operations management
• At least 5 years experience in managing managers
• Previous experience in a fintech startup or a high-growth company
• Previous experience working with high-risk clients is a plus
• Fluency in English with excellent verbal and written communication skills - MUST
• Great analytical skills and problem-solving attitude
• Great ability to multitask and strong organizational skills
• Willing to work flexible hours with different time zones
• Self-motivated, fast learner, energetic, and driven individual with the ability to learn new skills and a can-do attitude
• CAMS or an equal certificate is a plus

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