DATACENTER OPERATOR-L2

Responsibilities:

• Inventory, install, and rack client hardware, following client standards and procedures.
• Perform cabling installations, ensuring cable organization and adherence to labeling standards.
• Diagnose and troubleshoot hardware issues in servers, switches, and other data center equipment.
• Replace components such as DIMMs, hard drives, power supplies, and transceivers in server, storage, and network devices.
• Conduct commissioning and decommissioning of hardware.
• Troubleshoot cabling issues, including copper and fiber optic connections.
• Install data center infrastructure materials, including racks, cabinets, cable trays, ladder racks, cable management systems, and networking cables.
• Utilize ticketing systems (e.g., ServiceNow) to provide clear and timely customer communication.
• Maintain regular communication with employees, contractors, and clients via phone, email, or ticketing system.
• Participate in call bridges to troubleshoot and validate infrastructure-related issues.
• Adhere to Change Control Processes and Standards.
• Escort and support third-party vendor activities.
• Process all tickets within SLA guidelines and follow procedural requirements.
• Travel to remote data centers and colocation locations for maintenance tasks.
• Interface with the Nlyte Data Center (DCIM) application to configure or remove devices.

Qualifications and Requirements:

• Proven experience with equipment rack and stack, cable termination, and dressing network cables according to standard practices.
• Knowledge of data center infrastructure components (servers, storage, networking)
• Experience with server hardware components (CPU, RAM, RAID, etc.)
• Ability to diagnose hardware and software issues, and log cases with OEMs for hardware problems.
• Experience conducting cabinet and cage audits and updating the DC inventory management system.
• Proficiency in installing and removing blades, cards, memory, hard drives, and transceivers.
• Familiarity with testing and troubleshooting copper and fiber optic circuits, as well as internal cross-connects.
• Ability to perform rack-to-rack movement of equipment.
• Experience in shipping, receiving, logging, and storing internal package movements.
• Ability to provide timely updates to customers using a ticketing system.
• Basic knowledge of Compute, Network, Storage, and Operating Systems is an added advantage.