Tier 2 support engineer

About hiSky

hiSky is the leader of agile IoT networks, enabling businesses, people, and machines the freedom to connect from any device, anywhere, always. We provide a reliable and affordable IoT and hybrid network with an easy-to-use cloud-based management platform that includes monitoring, alerting, and billing capabilities. Our agile IoT networks ensure full redundancy with swift transition between network layers, turning any end-user device into a hybrid-ready one. Companies benefit from our proven connectivity to cover every terrain, establish private commercial IoT networks, gain insights from high-volume secure data, and more.

About the job

hiSky is looking for a Technical Support Engineer to join our Technical Support and Implementation department.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. Your ability to work in complex networking environment will also make you an ideal candidate. We are seeking an experienced support engineer with independent problem-solving capabilities. A support engineer who is eager to become an expert on hiSky sat solution.

You will be part of the hiSky Support and Implementation team, supporting the hiSky network solution. Expect to cover various support request types, from answering simple questions to troubleshooting complex issues.

The job location is in our company site in Rosh HaAyin, but you may be required to travel to customers and partners around the world from time to time.

What we need from you

• Knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, IPv4, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, and IPsec.
• Strong problem-solving abilities and attention to detail.
• Knowledge of networking principles and protocols.
• Advanced experience with Linux OS (4 years).
• Excellent communication skills in English, both verbal and written.
• Previous experience in technical customer roles.

It would be nice if you had

• Experience in RF products, preferably in the field of satellite communication.
• CCNA certification.
• Familiarity with ticketing systems and customer support tools and processes.