Event Operations Technical Support

The role

We're looking for a person that will be responsible for the technical operational aspect of the virtual event platform.

First 2-3 months you will learn all there is to know about Kaltura's Virtual Event platform, covering configurations, and various site operations tasks. Upon qualifying our training period you will become a part of our Site Operations team, managing event operations on Kaltura Virtual Events.

It is a full time, hybrid position with flex work hours. As we operate globally, occasional weekend, holiday, or late-hour work may be necessary to meet the demands of our operations.

The day-to-day

• Manage all site operation tasks including event planning and monitoring, configuration, content upload, site mapping, and quality assurance pre, during, and post events.
• Serve as the primary technical contact for customers and the delivery team, for internal and external projects, ensuring optimal product utilization while demonstrating self-management and leadership skills.
• Contribute to the continuous expansion and improvement of our knowledge transfer, documentation & processes.
• Support team members in a collaborative environment, sharing knowledge and stepping in as needed.
• Handle integration configurations to ensure seamless connectivity with other platforms and services.

Ideally, we’re looking for:

• Bachelor’s degree is required
• Fluent English
• Availability to work full-time with flexibility across different time zones, including occasional shifts within a 24/7 schedule.
• Strong Technical proficiency (HTML, CSS, JSON knowledge is an advantage).
• Demonstrates strong customer service orientation alongside excellent organizational and coordination skills.
• Ability to effectively prioritize, manage, and assess situations using critical thinking while paying attention to detail and composure in high-pressure situations.

These would also be nice:

• Experience with Confluence, JIRA, AirTable and Excel
• Past studies in Computer Science, Information Technology, Business Administration, or related programs.
• Experience in leading and managing projects.

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends