First Line Engineer

Be the First Line of Defense and Innovation

We're looking for a passionate First Line Engineer to join our dynamic and international team. You'll be the first point of contact for complex technical inquiries, collaborating with developers and professional services to deliver exceptional solutions to our customers. This is an exciting opportunity to make a real impact, directly influencing the success of our teams and products.

What You'll Do:

• Triage and Resolve: Analyze and troubleshoot complex technical issues in multi-environment setups.
• Consult and Guide: Work closely with developers and professional services teams to design and implement innovative solutions to complex technical challenges.

Requirements:

Experience Requirements:

- At least 3 years of proven experience in QA, Engineering, Tier 3 Support.

Technical Expertise:

- Develop a deep understanding of the company's products, services, and solutions.

- Possess strong problem-solving and analytical skills.

Cross-functional Collaboration:

- Work closely with Product Management, Engineering, and Support teams to ensure the viability of features and solutions, and to achieve project goals.

Documentation:

- Create documentation on solution configurations and best practices for customers, partners, and internal teams.

Nice to Have:

Feedback Loop:

- Gather feedback from customers and internal teams to recommend improvements to products and processes.

Experience:

• - Experience with ERP systems configuration, management, and support.

Bonus Points for:

• Workflow Wizard: Familiarity with workflows as a mechanism for customizing application behavior.
• CRM/ERP Savvy: Experience working with CRM, HCM, and ERP systems.
• Business Process Guru: Understanding of core business processes to optimize technical solutions.

Why Join Us?

• Make an Impact: Be part of a team that's constantly innovating and improving.
• Dynamic Environment: Work in a collaborative and international setting.
• Growth Opportunities: Continuously develop your technical skills and knowledge.

Ready to take your career to the next level? Apply today!