IT Support & System Specialists (Quick recruitment)

About Us:

LiveDNS is an Israeli based company and one of the biggest Hosting and Cloud providers in Israel. Our customers come to us because they trust us with their websites, servers, emails, and other IT solutions. Our first line support team have the technical experience to help with and understand complex issues and there is always an option to escalate to our System/DevOps professionals.

At LiveDNS, our entire team is united by a shared commitment to ensuring our clients' complete satisfaction with our support and services. We’re a small friendly team, with a hard-working mentality. We follow best practices, and we’d rather get things done properly than rush and do a less than perfect job. We won’t settle for less than 100% customer satisfaction.

In your role, you will focus on web hosting, cPanel, Plesk, Windows, Linux, VPS, Cloud backup, M365, Security and networking.

Requirements:

• Extensive understanding of Web Hosting and everything around it.

• Understanding of the Linux Architecture & Knowledge of Linux Command Line.

• Experience with Domains, DNS, and SSL.

• Some Experience with PHP/MySQL based websites.

• Some knowledge of PHP would be a huge benefit.

• Experience working with Page Builders such as Elementor, Divi and WP Bakery.

• 1-2 years of experience working in technical support position.

• Experience working with open-source content management systems.

• Plesk, cPanel and WHM Experience.

• SSH/SFTP Experience.

• WordPress: knowledge of WordPress, Plugins, and Themes.

• Working experience with NGINX, MySQL, MariaDB, MS-SQL.

• Understanding of the core error codes associated with web hosting (eg. 404 etc)

• Good understanding of an IT backend environment (GPO, MFA, AD, O365, VPN)

• Great communication skills.

• Knowledge of information security principles and practices.

• Familiarity with Office365 Admin Center, Anti-Virus\EDR, Cloud Backup.

• Knowledge with virtual cloud servers (VPS) and virtualization environments.

Role Key Responsibilities:

• Provide end-user support, resolving technical issues and provides technical assistance.

• Respond to requests for technical assistance (in person, via phone, email, and ticket support center).

• Technical Order installations and fulfilment.

• Monitor and work with our Help desk support ticketing platform and CRM.

• Working with several management Platforms to support different products & services.

Desired Personal Skills:

• Positive Energy and enthusiasm.

• Technical Aptitude.

• Learns quickly and takes ownership of your personal development.

• Effective Troubleshooting Skills.

• Strong written and verbal communication skills

• Customer first orientation.

• Team player.

• Multi-Tasking skills and ability to work under pressure.

• Self-driven and motivated.

• Great Communication Skills.

We have a fun, positive and exciting atmosphere. If you are a tech-savvy, fun-going, and ambitious individual, you’ll make a great fit!

Our Address:

LiveDNS Ltd

4 Bareket st.

Petach Tikva

www.livedns.co.il