Desktop Support Specialist

Oracle Engineered Systems Parts Replacement - FE Skill Levels

Requirement

As per the hardware replacement task criticality, FE’s Skill levels will be tested at three levels.

Level 1 - Hardware Replacement Expectation

FE should be able to identify failed components by locator lights and be comfortable removing and

replacing them with new ones.

Level 1 Replacements Tasks Examples:

Disk replacement

Power Supply replacement

Blower replacement

Fan replacement

Transceiver replacement

Level 2 - Hardware Replacement Expectation

The FE must understand the appliance and where specific components are located in the cabinets. The

FE should also be comfortable removing cables and ensuring that they are reconnected in the same

place. The FE should also know how to operate the cable management system to pull the server node out

for hot-swap replacement.

Level 2 Replacements Tasks Examples:

DIMM replacement

Cable replacement IB/Ethernet

SAS components, including battery replacement

PCIe cards/riser replacement

Level 3 - Hardware Replacement Expectation

FE will need to be skilled in removing components, opening them, and replacing parts. They also need to

know how to use specific tools for replacement, e.g., the host processor(CPU) insertion Tool. Level 3

tasks will require longer on-site hours. They will require knowledge of the cable arm management system,

removing the system from the rack, and labeling and putting back multiple cables that will be removed

and replaced in this process.

Level 3 Replacements Tasks Examples:

IB/Ethernet Switch Replacement

CPU replacement

Motherboard replacement

SAS RAID card replacement

Disk backplane replacement