Technical Support Specialist

Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output.

Using CommBox’s software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and more).

Commbox’s mission is to revolutionize the way companies worldwide automate their operations, without losing their quintessential human touch.

We’re looking for people who are passionate about perfecting technology beyond their imagination. If you’re looking to take part in the revolution of business automation, advance your career and have a great time while doing it – CommBox is the perfect place for you!

Responsibilities:

• Handle cases quickly and efficiently
• Create and update knowledge base articles used by your colleagues
• Act as a focal point for communication with the R&D and product teams
• Act as a knowledge focal point within support
• Accompany new releases and make sure support agents are familiar with them and have the tools to address issues related to them
• providing accurate, efficient resolutions to complex escalated customer issues
• Ensure customer expectations are achieved/exceeded through excellent customer service.

Requirements:

• 2+ years of experience in Technical Support
• Strong analytical and troubleshooting capabilities
• Fluent level of English and Hebrew - MUST
• Experience with SQL
• Knowledge of API
• Ability to handle and escalate issues following internal procedures
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence across all levels of the organization