Pre-Sales Engineer EMEA

D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID's platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.

D-ID combines facial synthesis and deep learning expertise to deliver interactive AI experiences in multiple languages, elevating and scaling the way we connect and create in the digital world. The company's technology provides solutions for businesses specializing in customer experience, marketing, and sales, as well as for content creators around the world.

More than 150 million videos have been produced with D-ID's user-friendly self-service Creative Reality™ studio and integrations and more than 250,000 developers are building solutions with the D-ID API. Founded in 2017 and supported by tier 1 VCs, D-ID employs 70 people in offices in Tel Aviv, New York, London, and Singapore.

D-ID is seeking a dynamic and technically adept Pre-Sales Engineer. In this role, you will be responsible for performing Proof of Concepts (POCs) and demonstrations to showcase the capabilities and value of our products to potential customers, in addition to providing technical assistance and support to our customers. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to understand and address customer needs effectively.

General Responsibilities:

Technical Demonstrations: Lead engaging POCs and demonstrations, effectively highlighting the unique capabilities and value proposition of our products to potential clients.

Product Expertise: Develop a deep understanding of our products and stay updated on industry trends to effectively address customer inquiries and concerns.

Customer Engagement: Collaborate seamlessly with cross-functional teams, particularly with sales and product development, to understand customer requirements and tailor presentations to effectively communicate the value proposition of our products.

Customer Support: Take ownership of providing expert technical assistance and support to our customers, ensuring prompt and proficient resolution of their queries and concerns.

Requirements

• Minimum of 5 years experience in a pre-sales engineering or similar customer-facing technical role
• Bachelor's degree in a relevant technical field
• Experience and understanding of the Generative AI domain and conversational AI - a big advantage
• Strong understanding of technical concepts and the ability to convey them to both technical and non-technical audiences
• Excellent presentation and communication skills
• Ability to work collaboratively with cross-functional teams
• Well-suited to a fast-paced startup environment and culture, demonstrating motivation and a self-learning attitude