QA & Tech Support Engineer

About Us

TULU is revolutionizing the Usage Economy, empowering product and service brands to meet the demands of today's needs-driven consumers. Our IoT-based smart rental units deliver essential items while leveraging data to analyze behavioral patterns, optimize usage, refine inventory, and craft personalized user experiences. This approach fosters responsible consumption, reduces urban living costs, and aligns with the trend of compact living spaces. Operating globally in 30 cities across the US and Europe, we collaborate with major landlords in residential buildings, student housing, and offices. With 80,000+ households under management and over 100% QoQ growth, we boast an exciting wait-list.

About the Role

We are seeking a highly skilled and motivated QA and Tech Support Engineer to join our team. This role involves performing comprehensive QA on our mobile applications and technical assets, providing advanced technical support, and ensuring the seamless operation of our smart units and associated products. 

The ideal candidate will work closely with the development team, contributing to daily deliverables and supporting our technicians remotely.

A great opportunity to join an experienced R&D team and learn from the best.

Responsibilities:

As a ML Developer & Data Engineer at TULU, you will:

• Conduct thorough testing of our mobile applications and smart vending machines to identify and resolve issues.
• Develop and execute test plans, test cases, and test scripts for new and existing features.
• Collaborate with the development team to ensure high-quality product releases.
• Document and track bugs, providing detailed reports and follow-up on their resolution.
• Provide advanced technical support for our physical products, including troubleshooting and resolving complex issues.
• Assist technicians remotely, offering guidance and solutions to technical problems.
• Maintain a deep understanding of our products and their functionalities.
• Create and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Manage and update the database with relevant information and objects.
• Perform routine maintenance and updates on technical assets.
• Develop scripts and tools to automate repetitive tasks.

Requirements:

• Proven experience in QA and technical support roles, preferably within a similar industry.
• Strong understanding of mobile application testing, including both iOS and Android platforms.
• Excellent troubleshooting and problem-solving skills.
• Basic understanding how local network works and general communication solutions
• Ability to troubleshoot, repair or replace faulty equipment
• Good working knowledge of computer systems
• Eager to learn, develop and become a crucial part of the local team
• A team player
• Willing to roll up your sleeves and get your hands dirty!

Bonus:

• Familiarity with python 
• Familiarity with Raspberry PI /other Linux OS