Technical Account Manager

nSure.ai is the payment fraud prevention provider of choice for Gaming, Prepaid and Gift Cards, and Crypto. We offer a managed service based on adaptive AI that deploys, for each customer, a dedicated model trained on their data. Focusing on behavior patterns - the most accurate and uniquely effective way to mitigate modern scalable fraud - our solution takes a fundamentally different approach to detecting fraud and preventing it from happening. Our customers benefit from the highest-efficacy decisions delivered in under 300 ms, with up to 98% approval rates and a chargeback guarantee, generating zero-risk net incremental profit.

As a Technical Account Manager you will be in charge of our customers' related operations.

You will be responsible for onboarding customers, driving for quick time to value (the time it gets to generate revenues after the onboarding project is done). You will also be taking care of the customers' satisfaction, aligning goals through hard KPIs and projecting revenue growth.

You will manage the technical implementation of our API and handle change management processes that tighten the connection between our and our customers' products.

You will focus on execution of methodologies and processes to track and maintain the company's revenue goals while being the voice of the customer internally in order to push their requirements to the hands of our Product and RnD departments.

#Full-Time-Position

Requirements:

• 3-year-experience in TAM and project management with B2B SaaS or AI Payment and/or fraud related vendors.
• Data-driven individual with familiarity and understanding of business analysis including knowing how to use python, SQL and big data analysis tools such as Looker, SumoLogic and Snowflake.
• Strong understanding of data models, APIs, SDKs and other cloud-technologies used to bring big data into AI and machine-learning platforms.
• Ability to “debug” end-to-end system issues to support clients (and potentially internal teams). No need for coding capabilities to fix APIs etc.
• Experience in process-oriented work using CRM, Slack, Confluence, and other internal/customer communication channels.
• Excellent verbal & written communication skills in English.
• Must feel comfortable in a fast paced environment and with driving a “get things done” attitude to deliver quick resolutions for issues and queries.
  
  

• Manage customer projects through the various phases of (i) API deployment / integration, (ii) Proof-of-Concept if any, (iii) onboarding, (iv) Go Live and (v) ongoing support.
• Demonstrate customer value through rapid and full implementation of the nSure.ai product by our customers.
• Contribute to Company revenue by driving the shortest possible customer time-to-value, during the sales cycle and post-contract.
• Partner with the Engineering, Fraud, and Data teams to promote customer feedback and continual improvement of our product.
• Manage and track change management processes of our technical products (namely sever-to-server API deployments), both internally in a clear manner with other departments, and externally to our customers.
• Handle a day to day communication with our customers, mainly their technical resources, but business stakeholders as well.