Technical Support Engineer

Job Description: 

Your Experience:

• 4+ years of experience as a Support Engineer.

• Required strong experience with Windows and Linux OS based applications (Installation, troubleshooting, Debugging). MacOS experience is a plus.
• Experience with Android OS-based applications (Installation, troubleshooting, Debugging)
• Experience understanding malware, exploits, operating system structure, and behavior
• Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS).
• Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC).
• Knowledge of SIEM, vulnerability management tools, and firewalls is a plus.
• Experience with batch scripting and Python is a plus.
• Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
• Knowledge of Cloud infrastructure.
• Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus.
• BS/MS or equivalent experience required.
• Experience working with EDR tools.
• Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols.

Professional Skills:

• Customer focus.
• Strong customer advocacy skills and experience, ability to work in difficult customer situations.
• Excellent written and verbal communication skills. Fluent in the English language (reading, writing, and speaking). Proficiency test results are a plus (e.g., TOEFL, TOEIC, Cambridge English Exams).
• Excellent Team Player.
• Cultural awareness and ability to communicate with international customers.
• Empathy.