Technical Support Engineer

Access Fintech is an innovative cost reduction service for banks and buy-side firms. The service helps firms track the trade lifecycle and get a true sense of prioritized risk, across an increasing number of systems. Access Fintech brings together Fintech providers and in-house technology, orchestrating the interaction of the distributed providers and creating a single visual display of the risk of financial transactions in a globally sharable view.

Read about us at: https://www.linkedin.com/company/access-fintech/

Responsibilities:

What You'll Do:

• Responsible for creating new infrastructure connectivity with clients and troubleshooting connection issues.
• Act as the technical expert on our connectivity setups with clients.
• Setup new connectivity from scratch, including firewall rules, certificates, SSL keys.
• Work closely with Professional Services with the Developments team and the Operations team.
• Providing support to clients and internal departments in connectivity-related issues.
• Work independently and with global teams.
• Ownership of internal connectivity migration processes.
  
  

• Knowledge in SQL, AWS, Networking, Secure Sockets Layer – Must.
• Familiarity with TCP/IP, sFTP, certificates, Proxy and Firewall – Must.
• Experience in technical support and troubleshooting with clients – 2-3 years Must.
• Experience dealing with client representatives at various levels – Must.
• Availability to work over the weekend for urgent client changes - Must.
• Upper English level both spoken and written - Must.
• Familiarity with SAML2.0 - Advantage.
• High sense of responsibility, proven functional and technical analysis skills, handled pressure well, and strong analytical skills.
• Fast learner and comfortable with working in a fast-paced environment.
• Ability to work independently and as a team
• Ability to collaborate with multiple teams
• Strong analytical skills and able to collate and interpret data from various sources