Technical Support

About The Company

Agritask is a Crop Supply Intelligence Company, providing visibility into predictability and sustainability of crop supply for Food & Beverage enterprises. Our SaaS platform is a crucial link that directly connects enterprises to growers and suppliers at the source of their value chain. It empowers businesses to monitor, support, and enforce scalable agronomic practices, safeguarding crop quantity, enhancing crop quality, and ensuring sustainable cultivation practices.

About The Role

We are looking for a Technical Support to join our Tel Aviv HQ (Hybrid). Use effective operational methodologies and provide daily support activities, ensuring aligned with our customers' needs. This role reports to the Support Team Lead. And is part of a global team.

You will

Provide first-line technical support to customers via email and chat.

Troubleshoot and resolve customer issues related to Agritask’s products.

Collaborate with other departments to resolve complex technical issues when necessary.

Maintain detailed records of customer interactions and issue resolutions in our support ticketing system.

Collaborate with team members to share knowledge and improve support processes.

Assist in the development and maintenance of support documentation and FAQs.

Participate in regular team meetings and contribute to a positive team culture.

Stay up-to-date with product updates, industry trends, and best practices in technical support.

Requirements

2+ years of experience in a technical support role, preferably in a software company.

Experience using help desk software and remote support tools.

Familiarity with software or technology industry standards and practices.

Experience with CRM software and support ticketing systems.

Familiarity with databases and SQL.

Knowledge of ITIL or other support frameworks.

Excellent communication, problem-solving, and decision-making skills.

Proactive, empathetic, and customer-centric approach.

Ability to work independently and in a global team.

High English proficiency.

Nice to have

Bachelor's degree in a relevant field, such as Information Technology, Business Administration, or similar.

Proficiency in Portuguese and/or Spanish.

Familiarity with the Agro industry