Information Technology Specialist

Hello 👋!

We make Octopus Deploy.

We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises.

🐙235,000+ people use Octopus Deploy.

🐙600,000+ virtual machines run our Tentacle agent.

🐙300,000,000+ deployments to date.

🐙90% of support emails answered in 2 hours or less.

🐙Over 3,500 organisations use Octopus Deploy (curious? check this out)

Octopus Deploy is one of Australia’s fastest-growing software companies (and we’re taking on the world). After bootstrapping for a decade, in 2021, we quietly raised Australia's second largest ever venture capital raise, accepting a USD 172M minority investment from Insight Partners.

We are looking for an IT specialist to join our IT Operations team.

You will ensure that Octopus Deploy staff can continue working and that internal systems are operational. You will also assist in managing the company’s laptop fleet, office systems, and SaaS platforms.

We are a remote-first company, so you will most often support users remotely. Therefore, excellent problem-solving and communication skills are a must.

Octopus Deploy is cloud-first. This means we rely heavily on multiple SaaS services, which you may be called upon to help troubleshoot.

We work in a Hybrid Model, split between our office in Israel and remote work from home, to ensure flexibility in work-life balance.

If this sounds like you, keep reading!

A Typical Day Might Look Like:

• Responding to support requests from users over Slack
• Laptop management, receiving, wiping, and reconfiguring devices ready to send out to users for permanent use or on loan
• General problem-solving and assistance on diverse software applications
• Assisting end users with troubleshooting device & connectivity issues
• Working with our HR & Finance team members to help onboard new Octonaut’s and offboard leaving alumni
• Basic GSuite, Microsoft Office 365, & Azure Administration duties
• Physical access administration

You’ll be a Great Fit If You:

• Reside in and have ongoing unrestricted working rights in Israel
• Have great problem-solving skills
• Love to provide excellent customer service
• Thrive working in a fast-paced environment with multiple different products
• Have a self-starting attitude- at times you may be required to work without supervision
• Have experience troubleshooting Mac and Windows devices