Customer Service Specialist

Company Description

Ontopo is a leading technology solutions provider for restaurants, located in Tel Aviv-Yafo. Our comprehensive suite of products is designed to maximize efficiency, enhance customer experiences, and optimize table utilization for restaurants. With a proven record of success, Ontopo collaborates with over 1000 restaurants and has driven an impressive 3.2 million average monthly diners to our partners. Our passionate team of professionals, including tech minds and industry experts, is dedicated to reshaping restaurant operations, success, and innovation on a global scale.

We have an exciting opportunity for you to join our growing team!

We are looking for people with experience in the restaurant industry to join our support team.

Qualifications

1. Management experience: Previous experience in restaurant management or hospitality positions is mandatory. We value individuals who deeply understand the industry's nuances and can leverage their experience to provide excellent support.
2. ontopo system skills: Familiarity and experience working with the ontopo system. The candidate should be able to navigate the software to respond to customer needs and solve problems effectively.
3. Service orientation: We prioritize customer satisfaction above all else. The ideal candidate should be service-oriented and handle every interaction professionally and courteously.
4. Teamwork: Effective teamwork is essential. We believe in the power of collaboration and value people who can contribute positively to a supportive team environment.
5. Technical abilities: The candidate should possess proficiency in technical skills relevant to the position, including solving software problems, understanding technical documentation, and adapting to new technologies.
6. Analytical skills: Strong analytical skills are necessary to identify patterns, trends, and potential areas for improvement in our support processes.
7. Creativity: We encourage creative problem-solving and innovation. The candidate should be able to think outside the box to develop unique solutions.
8. Multitasking: The candidate should be able to handle multiple tasks and prioritize effectively.

If you are a professional who thrives in a challenging but rewarding environment, is passionate about providing exceptional service, and enjoys working with advanced technology, we want to hear from you! 

This is a full-time position in Tel Aviv, and you can send your CV to [email protected]. 

Join us in shaping the future of restaurants and become an integral part of our team!