Senior Technical Writer

About Us

Digital.ai brings together the most creative minds from around the world to drive outcomes and redefine the software industry. By redefining the way enterprises build, measure, deliver, secure, and continuously improve digital products, we are able to achieve our mission of crafting a digital world we can trust.

Digital.ai enables technology driven enterprises to accelerate digital transformation with the AI-powered DevOps Platform. By unifying, securing, and generating predictive insights across the software lifecycle we empower teams to continuously deliver software with greater quality & security, help companies propel innovation to find new market opportunities, and enhance business value by making more thoughtful software investments.

Technical writer

This is perfect opportunity to enter the high tech industry. Technical writer background is not vital, but the candidate will need to demonstrate the ability to learn and document technical software solutions.

Key responsibilities

• Research, write, and handle documentation for our outstanding continuous testing, DevOps product: SeeTest.
• Understanding of key Testing principles & DevOps domains.
• You will work closely with Dev & QA, Product Managers, Product Marketing, Solutions Engineers, and Customer Success to document new features and improve existing content.
• Build tutorial-based presentations and videos.
• Suggest changes to UI labels that conform to the company style standards.
• Manage the Continuous Testing documentation platform (Confluence)
• Assists with the version released by publishing the documentation and integrate it with the Digital.ai global documentation platform (Zoomin)

Required skills

• Possess excellent writing skills and experience in writing for a global audience.
• Build and publish technical documentation results, How To's, Online Help.
• Possess ability to document APIs (REST API).
• Have a good understanding of programming languages (Java) and CI tools (e.g. Jenkins, TeamCity)
• Ability to work in a fast-paced, dynamic environment, by collaborating with fellow writers and other cross-team partners.
• Apply structured authoring principles to build task-based content.
• Track and balance multiple assignments in an Agile development environment.
• Track and resolve documentation bugs.
• Interact with various Product partners and successfully communicate the status of the assigned tasks.
• Handle project management tasks - content planning, reviews, demos, and handoffs.

Desired skills

• Experience as QA or technical related degree is helpful.
• A successful teammate who can handle tasks and assignments independently with little or no supervision.
• Proficiency in Confluence and Camtasia is an advantage.
• Knowledge of DITA, minimalist principles, and experience working in an agile development cycle.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.