Sales Engineer

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Position Overview

The Sales Engineer (SE) will be the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

Responsibilities

• Provide solutions to complex technical issues in the pre-sales capacity.
• Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro software products.
• Channel feature requests to Product Management to enhance Trend Micro products with new features that address customer needs.
• Participate in alliance projects including building vendor and customers relationships.
• Participate in Trend Micro beta testing programs including internally testing products in alpha and beta phase.
• Must be able to provide software/network troubleshooting on complex technical issues.
• Maintain and expand working knowledge of current and beta (non-released) Trend Micro products.
• Assist in development of the Knowledge Base.
• Provide product trainings upon request.
• Share best practices with other SEs to enhance the quality and efficiency of the other members.
• Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions.
• Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations.
• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products in the pre-sales context.
  
  

• If you are early in your career path but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Sales Engineering, then we would love to hear from you!
• 3+ years SE experience and/or professional services experience
• 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)
• Experience working with multi-cloud environments such AWS, Azure or GCP
• 2+ years SOC or IR Experience an advantage