Product Designer

SysAid is a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.

We are looking for an experienced Product Designer (UX/UI) to take a significant role as part of the product group, in bringing the company product vision to life.

You will be working closely with the R&D and Product team to define and create transformative solutions that are creative, intuitive, and easy to use.

What you will be doing:

• Join a great team and participate in the UX/UI efforts through ideation & conceptualization, detailed design, and execution.
• Define the right UX solutions for the user and introduce creativity while considering UI standards and guidelines.
• Create UI designs based on existing style guides and our product’s design system, and extend and define new style guides.
• Collaborate with product managers, designers, and developers.
• Research how leading companies solved challenges that apply to us as well.
• Perform usability discovery sessions for existing design and new design ideas.

Qualifications:

• 3+ years of experience as a Product Designer of complex systems
• Strong product design portfolio
• Experience working on B2B/SaaS products
• Understanding of UI/UX best practices.
• Proficiency in design tools such as Figma.
• Proven record of working closely with Product Managers and R&D.
• Strong typography skills and attention to detail.
• Strong verbal & written communication in English via collaboration tools, micro-copy, and documentation.
• Ability to work in a technical environment of cutting-edge technology.
• Bachelor's degree or formal training in visual communication or graphic design.