Technical Account Manager

Responsibilities:

·      Overall responsibility for customer satisfaction and experience.

·      Manage acceptance and revenue of designated accounts/projects

·      Building strong relationships with the customer

·      Prioritization of all activities with the customer

·      Responsible for all post sales activities.

·      Delivery of customer projects on budget, time and quality. 

·      Work closely with the sales and technical teams to ensure the best business results and identify new business opportunities.

·      Develop detailed work plans, schedules, project estimates, resource plans and status reports

·      Take projects from original concept through final implementation and work with multiple partners affected by the project.

·      Be the point of escalation when there is an aggrieved customer needing leadership attention

·      Closely communicate with the Support team to ensure meeting customer requirements,

·      Build and maintain relationships with other teams to ensure close collaboration and alignment of Customer Experience goals and appropriate resourcing 

 Requirements:

·        Over 5 years’ experience as Project management in software technology company

·        A strong technical foundation in the Telecom Industry

·        A track record of successfully managing difficult and complex projects, with the ability to convey any difficulties that may develop quickly and effectively.

·        Ability to work within a multidisciplinary & multicultural team

·        Excellent analytical, and creative problem-solving skills with ability to alternate between helicopter view and high attention to detail & accuracy

·        Ability to manage multiple priorities

·        Demonstrated ability to build trust and lasting relationships with key stakeholders

·        Diplomatic skills to influence others at all levels of the business and manage relationships with internal groups

·        Strong organizational skills, flexibility, and a natural ability to lead and influence.

·        Strong skills in creating and maintaining project and program plans

·        Proven track record for planning, executing, monitoring and closing projects

·        Excellent written/oral communication skills for reports and presentations

·        English Advanced, other languages an advantage

·        Willing to go thru Security clearance – Must