NOC Engineer

Imperva is a multi-billion-dollar cybersecurity company, that protects the world’s largest organizations from cyber-attacks. We work in a Hybrid Model from home and from the office (Tel Aviv) and We have been recognized as one of the Best 50 high-tech companies to work for in Israel 2023 by Dun & Bradstreet! Duns10-Imperva

Imperva is seeking a collaborative and diligent person with a passion for infrastructure to work as a Network Operations Center Engineer within our global Network Operations Center (NOC). The NOC is a 24x7x365 follow-the-sun monitoring and response team that is responsible for the overall health and operational success of our cloud infrastructure. This function plays a key role in our commitment towards customer success.

Duties

As a NOC Engineer, you are expected to have networking and operational knowledge that will enable you to respond and remediate alerts from network equipment and related systems across our global data centers. You will work daytime hours, including weekend and holiday shift rotations, in our office, responding in real-time to alerts and events, At times you will also participate in projects with direct impact on the reliability and performance of the Imperva network.Your duties will include:

• Actively engage in incident response: triage and remediation
• Follow standard operating procedures, while recommending improvements as a result of experience and observations
• Point of escalation for critical customer issues
• Contribute to improving Imperva’s global network performance and stability
• Building and maintaining knowledge as you develop expertise
• Training and mentoring of new NOC engineers
• Assist on long term projects and operational issues as needed
• Analyze operational data to produce reports and insights on network performance
• Willingness to grow in knowledge and span of responsibility
  
  

• Networking certifications: such as CCNA, JNCIA, etc.
• Working knowledge of Internetworking (BGP)
• Excellent knowledge of TCP/IP fundamentals, HTTP/S and DNS
• Basic knowledge of Linux and scripting languages
• A strong team player who is accountable towards business urgency
• Ability to stay organized in a multi-tasking environment
• Self-starter personality
• End-user experience with various monitoring tools/systems (Zabbix, Grafana, ELK, Pingdom etc.) - advantage