Sales Administrator

Job Summary:

We are seeking a detail-oriented and organized Inside Sales Administrator to support our dynamic sales team. The ideal candidate will have strong administrative skills, excellent communication abilities, and a knack for managing multiple tasks efficiently. This role is responsible for handling the administrative aspects of the sales process, ensuring smooth operations and effective communication between the sales team and clients.

Key Responsibilities:

Sales Support:

-         Assist the sales team with the preparation and follow-up of sales quotations, proposals, and contracts.

-         Manage inbound and outbound sales communications, including phone calls, emails, and online inquiries.

-         Coordinate and schedule meetings, product demonstrations, and presentations for the sales team.

-         Ensure timely and accurate entry of sales data into the CRM system.

Administrative Tasks:

-         Maintain and update customer records, sales reports, and other documentation in the CRM and other systems.

-         Prepare and distribute sales materials, brochures, and product information to clients and potential customers.

-         Handle order processing, including checking order status, verifying product availability, and coordinating delivery schedules.

-         Monitor and track inventory levels, ensuring the sales team is aware of stock status.

Customer Relations:

-         Serve as the point of contact for customer quotation requests order management and provide timely and accurate information.

-         Assist in resolving customer issues and escalate more complex problems to the appropriate team members.

-         Build and maintain positive relationships with customers by providing exceptional service and support.

Team Collaboration:

-         Work closely with the sales, support, and operations teams to ensure seamless communication and coordination of sales activities.

-         Collaborate with sales/marketing to assist with the execution of sales campaigns, marketing events logistics and preparation, and other sales/marketing initiatives.

-         Participate in regular sales/marketing meetings and contribute to discussions on process improvements and best practices.

Qualifications:

-         Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent work experience.

-         Preferred: proven experience of 2-5 years in a sales support or administrative role, preferably in a technical or sales-driven environment.

-         Fluency in English with strong English written skills is mandatory.

-         Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities.

-         Strong verbal and written communication skills, with a customer-centric approach.

-         Preferred: proficiency in using Salesforce CRM is mandatory.

-         Detail-oriented with strong problem-solving abilities.

-         Ability to work independently and as part of a team.

-         Preferred: experience working with public sector customers especially in the USA and UK

-         Preferred: familiarity with Iot and smart cities.

-         Additional certifications or training in sales administration or related fields.

Reports to Director of Business Development and Customer Management