Solution Engineer 

Solution Engineer

SeeTrue is an exciting Artificial Intelligence well funded startup in the heart of Tel Aviv (a short walk away from Azrieli train station). SeeTrue is leveraging Machine Learning and Computer Vision to bring AI to optimize passenger journeys, making security screening accurate, fast and labor free.

The Solution Engineer is a strategic position where you will play a key role in supporting multiple customers, projects, demos, and PoCs as a technological expert and leader.

You must handle and lead cross-company support efforts while aligning all stakeholders using excellent technical and communications skills.

In addition, you will take an active role in setting the foundations for the Customer Support operations - processes and tools.

Responsibilities

• Support complex delivery projects, demos, and PoCs
• Take an active part, hands-on, in delivery activities, including site visits where necessary
• Resolve complex production issues at customers’ sites
• Set the infrastructure during Delivery activities - computer installations and NW settings
• Mentor and guide SeeTrue’s T1 support engineers and partners
• Define customer support operations requirements, establish new processes,, and improve support tools utilization
• Serve as an expert-level technical resource during pre/post-sales phases
• Provide inputs to the Product and R&D teams for future product improvements

Qualifications

• Experience as a T3 support, FAE, Technical Account Manager (TAM), or equivalent roles - minimum 5 years experience
• Exceptional leadership and interpersonal skills
• Expert level, hands-on experience working with Linux (Ubuntu) OS
• Should demonstrate high analytical thinking and problem-solving skills
• Experience in configuring simple NW components and troubleshooting inter-server communications
• Experience in SQL querying
• Experience in using Zendesk, Jira, Confluence, or equivalent platforms
• Experience in customer-facing positions - a plus
• Experience in scripting languages - a plus
• Willingness to travel - infrequent
• English at Mother tongue level, verbal and written - highly desirable