Help Desk Specialist

Company Description

The firm has approximately 10,000 employees, mostly lawyers, who deal with everything related to law and justice

Role Description

This is a full-time on-site role for a Help Desk Specialist located in Jerusalem District, Israel. The Help Desk Specialist will be responsible for providing technical support and help desk support to users, troubleshooting issues related to desktop computers, and providing excellent customer support.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting skills
• Experience with desktop computers
• Customer Support skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of ITIL best practices is a plus
• Relevant certification (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician) is a plus