Technical Writer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging and exciting environment.

In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions with the Product Managers and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.

How will you make an impact?

• Creating internal-user and end-user guides
• Providing clear, concise, and user-friendly information that follows our style guide
• Collaborating with multiple scrum teams in an Agile environment, while adhering to sprint and release milestones
• Meeting scrum and product deadlines and updating according to internal customer and end customer feedback.
• Integrating with the Documentation team, while working independently with stakeholders
• Critical thinking to help push boundaries, for example using AI to improve quality and efficiency
• Working in a complex, dynamic, and global environment
  
  

Have you got what it takes?

• Highly motivated, organized and strong self-managed
• Experience creating clear and structured guides for different audiences, using single-sourcing and conditions
• Current and proven experience in an agile software development environment
• 3 – 5 years experience as a Technical Writer
  
  

You will have an advantage if you also have:

• Experience/knowledge of Flare
• Experience working in GitHub
• Experience working in Jira
• Experience in UX microcopy
• Experience in video creation
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.