Support Specialist

*Responsibilities:*

• Provide an initial response to customer malfunctions and inquiries
• Perform basic level problem-solving to address and resolve customer issues
• Escalate unresolved issues to higher-level support as necessary
• Maintain accurate records of customer interactions and solutions provided
• Collaborate with team members to ensure a high level of customer satisfaction
• Stay updated on company products, services, and policies to provide accurate information to customers
  
  

• English at a native language level
• Technological orientation with a passion for learning and troubleshooting
• Currently a Computer Science/Software Engineering student with one year of studies left
• Strong communication and interpersonal skills
• Ability to work Monday through Friday
• Experience with Jira is an advantage
• Basic understanding of web technologies and security principles is a plus