Administrative Secretary

We are a telecom company, looking for a responsible and tech-savvy Administrative Secretary to help with phone calls, emails, and customer support tasks. 

Ideally the candidate should have a good grasp on concepts of technology, as it involves regular interaction with our technically minded teams and customers.

The job involves a mix of everything. You'd be answering or returning phone calls, handling emails / support tickets, keeping track of tasks,  setting up new accounts, and above all, making sure our customers are happy and satisfied.

A unique aspect of this role involves the creation and maintaining a comprehensive knowledge base designed to empower our customers to handle and resolve their issues independently. As such, the successful candidate must possess strong technical writing skills.

Proficiency in English is mandatory, though the ability to communicate in Yiddish would be significantly advantageous.

Work hours should be during our regular business hours which are between 8AM - 6PM Eastern Time.

We want someone who is vigilant and proactive, aware of the security threats present in today's digital world. The ideal candidate should have a keen eye for scams, be aware of potential phishing attempts, malware or other threats, and know how to protect themselves and our organization from such risks.