Workplace Manager

Workplace Manager

We are working alongside a global leader who partner some of the world’s largest organisations, delivering first class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace Management strategies.

Our client can provide you with a genuine opportunity to work with a progressive and innovative employer.

They are a business pushing to the front of the Integrated Workplace and FM services world. You will make enduring professional relationships; you will work alongside some of the best professionals in the business. If you are focused on aspiration, they will embrace that. More than anything else, they are a people business, their business is their people.

This role is an opportunity to really show what you can do and genuinely add value to a role, make it yours !

Workplace Manager, core responsibilities:

The purpose of the role is to deliver a first-class Workplace experience across our client’s Israel portfolio, maintaining strong, positive relationships with clients, customers, team members and vendors. Driving services consistency across Israel.

Core responsibilities

• Management of Israeli client’s offices
• Manage and maintain best FM practices and assure SLA
• Drive operational performance across the offices in Israel by meeting the key performance indicators, delivering savings and demonstrating continuous improvement in service delivery, while ensuring client satisfaction.
• Supports CRM in ensuring regional strategy is delivered and is consistent with global client standards;
• Tactical leadership for all service lines (cleaning, maintenance, events, catering, transportation etc.)
• Work with global teams to ensure consistent delivery of services across all sites;
• Assume cluster accountability for risk management matters from within team
• Understand importance of Business Continuity Management and how FM supports key client business functions;
• Complete monthly health checks on Famis for relevant locations
• Monitor, drive and report cost-savings in the supply chain; Driving value and cost reduction;
• Monitor H&S program and ensure follow up on risk issues;
• Ensure implementation of standard tools and processes;
• Ensure Supply Partner Site Operating Manuals in place for all sites;
• Monitor/manage closing and relocation of existing sites, and transition of new sites
• Tactical lead on all space moves/ expansion and optimizations;
• Ensure all offices are visited regularly and align with all policies and procedures, as well as implemented with similar service lines.
• Ensure delivery of the customer care programme driving a culture of ‘customer first’.
• Ensure information about Israel sites is up to date including HC, PAA, Capacity, space and how they are allocated to the business.
• Ensure “7 star” service standards on site including cleaning and specification of toilets, kitchens, breakout areas and meeting rooms. .
• Follow Group and company policies and procedures at all times
• Undertake any additional duties or responsibilities that are deemed required by the business or by the Country Manager in supporting the daily operation of the contract

Person Specification

• Previous Facilities / Workplace Management experience
• Experience of managing a multi-national portfolio
• Excellent communication, presentation skills;
• Developing strong client relationships in a challenging environment; Decisive and addresses issues/queries quickly and accurately that clients value.
• Makes informed decisions and takes responsibility for outcomes.
• Team player and a leader by example

Sound like you ? then please get in touch !

My client is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is engrained in their DNA.

If you need any reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please contact us on [email protected] for assistance