Vice President Design

A leading global fintech company revolutionizing the way businesses and professionals manage their financial transactions is seeking a VP Design & CX.

Our focus is on delivering seamless, innovative financial solutions that empower our customers worldwide. We are committed to putting design and customer experience at the heart of our product offerings, ensuring an exceptional user journey from onboarding to daily interactions.

Position Overview:

We are seeking a dynamic and visionary Vice President of Design & Customer Experience (VP Design & CX) to lead our design and UX teams. This role is critical to our mission of creating user-centric products that are both functional and delightful.

The VP Design & CX will be responsible for developing and implementing a comprehensive design strategy, building a world-class team, and ensuring our customer experience is second to none.

Key Responsibilities:

• Advocate for our users by leading day-to-day design initiatives with a user-centric approach.
• Develop and articulate a comprehensive UX vision and shepherd its implementation across all product lines.
• Increase design quality through systemic design methods, design thinking processes, and data-driven decisions.design quality through systemic design methods, design t
• Build, lead, and mentor a diverse and talented team of UX Designers, Researchers, and Content Strategists.
• Foster a creative and collaborative environment that encourages innovative thinking.
• Implement and oversee UX processes and operations to drive efficient product development.
• Work collaboratively with Product Managers, Engineers, Marketing, and Go-to-Market teams to prioritize and deliver optimal solutions globally.
• Ensure rigorous and scalable product decisions that align with business and user needs.
• Lead design programs that enable and drive community engagement and participation.design programs that enable and drive community engagement and pa
• Oversee all UX and CX operations, looking at the entire customer journey from end to end.UX and CX operations,
• Emphasize the importance of the onboarding process, ensuring it is intuitive, engaging, and efficient.
• Work across organizational and functional boundaries to prioritize opportunities and mitigate constraints.

Experience:

• Bachelor's degree in design, Human-Computer Interaction (HCI), Fine Arts, or a related field - Must
• Master's degree in design, Business Administration, or a related field - Preferred.
• Proven experience in product design, balanced across a range of design expertise.
• Extensive experience in leading and managing UX Design teams, with demonstrable impact on software product development processes and outcomes.
• Experience working in a technical environment with product managers, engineers, and key stakeholders such as Marketing and Go-to-Market teams.
• Preferred: Experience in fast-growing consumer tech companies and leading design programs that drive community engagement.
• Excellent product design portfolio, demonstrating clear insights, problem-solving abilities, and simple solutions.
• Strong verbal and written communication skills with the ability to listen, frame problems, articulate positions, weigh alternatives, propose solutions, and influence decisions.
• Strong leadership and mentorship capabilities.