Support Engineer (Tier 3)

DESCRIPTION

Fluent Trade Technologies is a global fintech software firm at the forefront of providing state-of-the-art technology to the world's largest global banks and hedge funds. Specializing in ultra low-latency strategy and market data solutions, Fluent is committed to delivering cutting-edge innovations to the Financial Industry. With a prominent Israeli R&D center in Jerusalem and global development centers in Europe and Asia. Fluent is a dynamic and collaborative environment.

Learn more about us at www.fluenttech.net.

Position Title: Tier 3 Support Engineer (C++/Linux)

As a Tier 3 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

• Monitor the operational performance of financial systems.
• Take ownership of technical issues and provide tier 2/3 support for major financial clients.
• Handle complex investigations and debugging, particularly in Fluent code for FIXation issues.
• Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Desired Skills & Experience:

• Previous experience in a similar support role.
• Proficiency in C++ development.
• Knowledge of scripting languages such as Python and Bash.
• Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
• Basic understanding of networking principles, including telnet and TCP/IP.

Advantage:

• Experience as an Integration Developer in production environments is preferred.
• Experience in quality assurance (QA).
• Background in finance, including familiarity with the FIX protocol and FX trading.
• Familiarity with Jira or ServiceNow.
• Experience in high-performance software systems, code optimization, and latency measurement.
• Fluent English