Salesforce Team Leader

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “Liquid Software”. Wouldn't it be amazing if you could join us in our journey?

We are looking for a talented, high-performing, and motivated Salesforce Team leader.

This role requires a proactive leader who can ensure customer satisfaction, drive team performance, foster a culture of continuous improvement, passionate problem solver who will work closely with Customer Success operations and other stakeholders to understand their needs, translate them into business requirements, and implement solutions that drive customer retention, growth, and satisfaction.

As a Salesforce Tea Leader at JFrog you will...

• Manage a team of Admins, Project Managers and subcontractors developers
• Understand customers’ needs and objectives to provide strategic guidance and support.
• Serve as Team Lead responsible for projects and ongoing task allocation between the team
• Serve as the gatekeeper of solution quality
• Assist in release planning and execution of salesforce projects
• Participate in the development and maintenance of salesforce policies, procedures, and best practices including deployment, testing processes and SF upgrades
• Monitor and respond to support requests from users
• Define requirements, design and create new processes
• Keeps up to date on new Salesforce capabilities, application
  
  

• Experience in managing team - A Must
• 4+ years’ experience as a salesforce Administration & Project manager - A Must
• Significant hands-on experience with Salesforce.com including Service Cloud, Sales Cloud, Communities - A Must
• Extensive experience supporting Customer Success and Customer Support Business Systems - An Advantage
• Gainsight (or similar) administration and development experience - An Advantage
• Understanding of Salesforce.com security model including sharing, profiles, and roles for both internal and external users.
• Deep understanding of Salesforce platform capabilities, including declarative configuration, Apex programming, Visualforce, Lightning components, and Salesforce APIs.
• Strategic thinking and prioritization
• Excellent communication skills (Hebrew and English) and ability to communicate at all levels of the organization
• Creative, resourceful, detail-oriented, and highly organized.
• Excellent analytical, interpersonal, leadership, project management and problem-solving skills
• Ability to architect scalable and sustainable Salesforce solutions that align with business requirements and best practices
• Excellent analytical and hands-on problem-solving skills
• Ability to work in a dynamic and fast changing environment
• Team player, self-motivated, and extremely detail-oriented skills
• Excellent time management and can easily work in a multi-tasking arena with a strong “can do” and proactive approach.
• Excellent verbal and written communication skills in English