Data Center Technician - Hands and Feet (SmartHands)

Data Center Technician (SmartHands)

We are seeking an experienced and dedicated Data Center Technician to join our team and contribute to the seamless operation of our data center infrastructure across multiple locations in Kfar Saba (HQ), Omer, and Tefen, Israel.

Position Overview:

As a Data Center Technician, you will play a vital role in the installation, maintenance, and troubleshooting of our data center hardware, including servers, storage devices, and network equipment. You will be responsible for performing cabling installations, hardware replacements, and ensuring adherence to client standards and industry best practices.

Key Responsibilities:

• Inventory, install, and rack client hardware, following client standards and procedures.
• Perform cabling installations, ensuring cable organization and adherence to labeling standards.
• Diagnose and troubleshoot hardware issues in servers, switches, and other data center equipment.
• Replace components such as DIMMs, hard drives, power supplies, and transceivers in server, storage, and network devices.
• Conduct commissioning and decommissioning of hardware.
• Troubleshoot cabling issues, including copper and fiber optic connections.
• Install data center infrastructure materials, including racks, cabinets, cable trays, ladder racks, cable management systems, and networking cables.
• Utilize ticketing systems (e.g., ServiceNow) to provide clear and timely customer communication.
• Maintain regular communication with employees, contractors, and clients via phone, email, or ticketing system.
• Participate in call bridges to troubleshoot and validate infrastructure-related issues.
• Adhere to Change Control Processes and Standards.
• Escort and support third-party vendor activities.
• Process all tickets within SLA guidelines and follow procedural requirements.
• Travel to remote data centers and colocation locations for maintenance tasks.
• Interface with the Nlyte Data Center (DCIM) application to configure or remove devices.

Qualifications and Requirements:

• Proven experience with equipment rack and stack, cable termination, and dressing network cables according to standard practices.
• Knowledge of data center infrastructure components (servers, storage, networking)
• Experience with server hardware components (CPU, RAM, RAID, etc.)
• Ability to diagnose hardware and software issues, and log cases with OEMs for hardware problems.
• Experience conducting cabinet and cage audits, and updating the DC inventory management system.
• Proficiency in installing and removing blades, cards, memory, hard drives, and transceivers.
• Familiarity with testing and troubleshooting copper and fiber optic circuits, as well as internal cross-connects.
• Ability to perform rack-to-rack movement of equipment.
• Experience in shipping, receiving, logging, and storing internal package movements.
• Ability to provide timely updates to customers using a ticketing system.
• Basic knowledge of Compute, Network, Storage, and Operating Systems is an added advantage.

If you are detail-oriented, possess excellent communication skills, thrive in a fast-paced environment, and are a team player, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and cover letter.

We look forward to reviewing your application and potentially welcoming you to our dynamic team.

Only shortlisted candidates will be contacted for interviews.

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