Product Training Specialist

Glassbox is looking for a Product Training Specialist to join our global Product Training team.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Our customers are the best of the best and include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.

Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

What You Will Do

• Training Content Development: Design and develop instructional materials for Glassbox product training. This includes creating engaging and informative eLearning course content, user guides, instructional videos, and interactive learning modules
• Curriculum Design: Develop comprehensive training curricula that align with learning objectives and Glassbox product features. Ensure that the training content is structured to facilitate easy understanding and retention
• Learning Theory Application: Apply instructional design theories and practices to create effective learning experiences. This includes understanding different learning styles and adapting content to suit varied learner needs
• Collaboration with Subject Matter Experts: Work closely with Glassbox product experts and technical teams to ensure the accuracy and relevance of training content
• Visual Design and Multimedia Use: Employ visual design skills to create engaging graphics, charts, and multimedia elements that enhance the learning experience
• Assessment and Evaluation Tools: Develop assessment tools to measure learner progress and the effectiveness of training programs
• Feedback Integration: Gather and analyze feedback from learners and trainers to continuously improve training materials Technology Integration: Leverage the latest educational technology and tools to create interactive and dynamic learning materials
  
  

• Educational Background: A degree in Instructional Design, Educational Technology, Communication, or a related field.
• Experience: Prior experience in instructional design, preferably within a technology or software context. Experience with e-learning platforms and digital content creation is highly beneficial.
• Skills: Strong content creation and instructional design skills, excellent writing and communication skills, proficiency in graphic design and multimedia tools, and a good grasp of learning management systems.
• Technical Knowledge: Familiarity with Glassbox products or the ability to quickly learn and understand complex software products.
• Project Management Skills: Ability to manage multiple projects simultaneously, maintaining attention to detail and meeting deadlines.
• Creativity and Innovation: Creative thinking and the ability to design innovative and engaging training materials.