Head of Customer Education

Head of Customer Education

We are looking for a dedicated and experienced Head of Customer Education to join our team. As the Head of Customer Education, you will play a crucial role in ensuring our customers not only use our products effectively but also derive maximum value from them. You will lead the development and execution of a comprehensive customer education program, creating content, resources, and training materials. You will also be responsible for managing a team of customer education specialists, ensuring they are providing top-notch customer service.

Key Responsibilities:

• Develop and execute a global training, learning, and education strategy that will enable our customers to ramp up quickly and efficiently, helping them maximize the value of TaxDome products and services.
• Manage a dedicated team and set up a roadmap for the teams to scale across customers’ and partners’ operations.
• Developing, assessing, engaging, and optimizing effective educational content for various customer segments.
• Collaborate with cross-functional teams to ensure accurate representation of product features in educational materials.
• Assess customer needs and create targeted training programs to address them.
• Track the success of customer education programs.
• Ensure customer education programs are up-to-date with product changes.
• Establish metrics to measure the success and impact of customer education initiatives.

Qualifications:

• 5+ years of experience building and continuously improving product education, training, or L&D programs for customers.
• 3+ years of experience managing a team of education specialists.
• Proven track record of developing and implementing successful customer education programs.
• A background in training, curriculum development, or something similar, specifically within customer education and customer enablement
• Leadership skills including coaching, mentoring, active listening, clear communication, empathy, and ability to motivate
• You have experience leveraging a wide range of learning systems and tactics, such as knowledge-based centers, videos, webinars, events, and Learning Management Systems (LMS).
• You’re a proactive leader who is independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision coverage.
• Flexible work hours and remote work options.
• Professional development opportunities.