Technical Support Intern

At Ecoplant we're on a mission to Revolutionize Tomorrow's Infrastructure, Today.

Ecoplant is Revolutionizing manufacturing by solving challenges in air compressor systems. Through cutting-edge A.I. SAAS solution, creating a green industrial world by minimizing energy waste, co2 & downtime to industrial plants. We aim to inspire efficiency, simplify operations, and drive positive industry change for a more sustainable and efficient future.

Our global team consists of passionate, adaptable technologists, and problem solvers dedicated to making a positive impact on the manufacturing world.

We are seeking a highly skilled and motivated support engineer intern to join our dynamic team at Ecoplant. As a Tier 3 support member, you will play a key role in helping with the onboarding of our customers and providing support for ongoing issues, working alongside a talented group of professionals to disrupt the infrastructure world.

Join us in transforming the way we power production for a brighter future.

A day in your life

• Create and update the system diagram -
• Create drawings of the customer's system, based on documents that include the design and specifications of the customer's site and how we are going to install our system.
• Do any needed changes that are needed and / or additional information that is received during the installation process.
• Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem.
• Staging of equipment - Help stage and check equipment to confirm we can use it on a customer site.
• Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability.
• Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system.
• Documentation and Training: Creating documentation, tutorials, and training materials to mentor and train peers throughout the organization including Tier 1 and Tier 2. This helps empower Tier 1-2 to resolve common issues independently and reduces dependency on the Tier 3 support services.

What it takes to succeed

• Second year student bachelor's degree in engineering - A MUST
• Be the voice of the customer back to the company.
• Strong communication skills and technical problem-solving skills.
• The ability to manage multiple urgent issues in parallel.
• The ability to work with teammates in a collaborative manner to achieve a mission.
• Ability to support NA, EMEIA
• Fluent in English, both verbal and written communication
• An understanding of network communications and protocols, switches, routers, and mobile equipment (an advantage)

Why Ecoplant

• Be part of a cutting-edge technology company that is revolutionizing the manufacturing industry
• Contribute to a green industrial revolution with global recognition
• Opportunities for professional growth and development
• A friendly and inclusive workplace culture that fosters collaboration and innovation
• Enjoy a supportive work environment that values and promotes a healthy work-life balance