Customer Support Specialist (Maternity leave replacement)

TinyTap is looking for a Customer Support Specialist (Maternity leave replacement)

Join Our Mission:

TinyTap aims to change the education field by directly helping teachers and learners worldwide. 

TinyTap provides a code-free platform that empowers educators to create and share interactive educational content, and to receive a revenue share when learners use our apps and courses.

Our content is created by leading educational Publishing houses and authors, such as Sesame Street, and Oxford University Press, in addition to our worldwide community of teachers and creators.

This is your chance to help revolutionize education with one of the most exciting startups in the global EdTech arena! 

Role Overview:

We're searching for a Customer Support Specialist to be the voice of our diverse target audiences: parents, teachers, and content creators. You will enable them to get the best experience and help us grow and improve our product according to their feedback.

Key Responsibilities:

• Be the primary contact for customers, articulating their needs, desires, and feedback to internal teams.
• Communicate and engage with diverse audiences across various platforms such as email, social media, app stores, and our CRM system.
• Define and improve self-support workstreams in different customer funnels via communication emails, articles, and AI bots.
• Monitor and analyze customer behavior on Mixpanel, Tableau, app stores, and billing dashboards.
• Work closely with Marketing, Design, Product, Growth, and QA teams to enhance product offerings and customer satisfaction

Requirements:

• 1-2 years of experience in customer support within a startup environment, preferably B2C.
• Exceptional communication skills, both verbal and written
• A natural problem solver with a can-do approach.
• Highly independent.
• Tech-savvy and data-driven.

 What We Offer:

• A creative, dynamic, and supportive work environment.
• Opportunities for professional growth and development, working with all aspects of the startup team.
• A direct impact on customer funnels, product, and growth actions.



Location: Tel Aviv (Hybrid-Remote, 2 days work-from-home)

Send your CV to [email protected] to apply.