IT Help Desk

Are you looking for your next challenge in the high-tech industry?

Gett is looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.

The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.

If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment then Gett is for you.

Responsibilities

• Support IT-related incidents \ requests of users and support existing systems and services.
• Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
• Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
• Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
• Identify and escalate situations that require urgent attention.
• Follow up with customers, provide feedback and see problems through to resolution.

Requirements:

• 3 years of practical experience in supporting IT environments for over 200 users.
• Expertise in Microsoft Azure AD Domain, managing permissions, servers, and roles.
• Experience with Windows operating systems is required.
• Experience with Mac operating systems is a plus.
• Proficient in Microsoft Office 365 and Google Apps.
• Knowledge of Python programming is a plus.
• Customer-focused with excellent communication skills, capable of performing well under pressure.
• Outstanding analytical and problem-solving abilities, with a keen eye for detail.
• Strong troubleshooting and multitasking capabilities.
• Familiarity with network systems like firewalls, switches, and WiFi is advantageous.
• Relevant professional certifications are preferred.
• Fluent in English, with high proficiency in both reading and writing, is mandatory.