Business Operations Manager

As Business Operations Manager at Orca AI, you will be a key part of our Sales, Finance and Operations department. The role requires a deep understanding and proven experience in Business Operations roles. You will report to the COO and work with other stakeholders in the organization (CFO, Sales).

What you will do:

• Work closely with business stakeholders, including Sales, Finance, and Customer Success, to proactively identify, drive, and build improvements, enhancements, and system customizations that help solve our business needs.
• Planning and execution to meet customer delivery and installations
• Initiating invoicing process and tracking with customers
• Process Improvement
• Cross-team collaboration and ability to influence in a matrix environment
• Serve as the primary point of contact for Salesforce administration, including user management, data maintenance, and system configuration.
• Define and optimize Salesforce requirements and processes to enhance efficiency and productivity.
• Proactively seek out and identify necessary system changes.
• Analyze data to identify trends, insights, and opportunities for improvement, and present findings to key stakeholders.
• Customer invoicing and tracking
  
  

• 4+ years of experience in business operations, with demonstrated proficiency in Salesforce administration.
• Strong understanding of systems and sales processes.
• Forecasting capabilities.
• High attention to data and details
• Excellent analytical, technical, and problem-solving skills.
• Experience in supporting a global organization across geographies and time zones.
• Ability to work in a dynamic and fast-changing environment.
• Excellent time management and organization skills with an ability to multitask.
• Excellent English skills -written and verbal.
• Strong excel + salesforce knowledge
• Positive, Can-Do Attitude and attention to detail