Professional Services Engineer

About Us

Cylus, the global leader in rail cybersecurity, helps mainline and urban railway companies avoid security incidents and service disruptions caused by cyber-attacks. With funding by top VCs and strategic investors, global customers, and strong partnerships with the biggest railway integrators, we make a significant impact on the multi-hundred billion global railway industry. We are looking for an exceptional Professional Services Engineer to join us at Cylus and help us reach the next level. If you have the right attitude and skills, we invite you to board our bullet train.

In this role, you will:

• Play a pivotal role in our Customer Success group, being a global Professional Services Engineer as part of Cylus’ PS team from start to finish. 
• Be responsible for Pre-sale technical activities:
• Serve as a technical point of contact for global sales.
• Provide technical support in meetings with clients and partners.
• Conduct product demonstrations and engage in technical discussions about Cylus’ products.
• Collaborate in the creation and presentation of business proposals to customers and partners.
• Respond to tenders and RFIs/RFPs, focusing on technical aspects.
• Perform PoV (Proof of Value) activities from start to finish.
• Post-sale activities
• Take ownership of current and future customers and projects.
• Task Management: Proactively manage time and multitask efficiently to address all client needs promptly.
• Drive project meetings and activities.
• Perform solution deployments, including installation, commissioning, and onboarding, in customers’ environments, including onsite deployments.
• Perform training for customers on the CylusOne solution.

Requirements:

• 3+ years experience working as a sales engineer/customer success technical client management/technical project management/solutions architect/presale/another technical customer-facing role in a high-tech company.
• 3+ years experience in networking with deep understanding of architectures and protocols.
• 3+ years of experience in the Cybersecurity field.
• Experience with OT products and environments.
• Technical-oriented with ability to manage projects professionally.
• Proven hands-on experience in product installations, scripting, linux OS, and troubleshooting.
• Adaptability to contribute to a fast-changing, growing team.
• Travel: Ready for frequent global travels.
• Big plus - Experience with On-Premise products and Rail technologies.